
Business process outsourcing (BPO), has become an increasingly important part of Sri Lanka’s economy. The country’s BPO industry recorded export revenue of $850m in 2015, according to figures from the Central Bank of Sri Lanka, making it the country’s fifth-largest export revenue earner that year. Industry leaders expect this number to rise to $5bn by 2022.
The Corporate Campus have identified the strategic importance of the Consultancy, Training and Development requirements of the BPO industry to secure sustainable competitive advantage.